How Can We Help?
-
Getting Started
- How can I add some music on my Crates desktop and then sync it to the mobile app?
- How can I automatically retrieve the genres of a tune?
- How can I use the Google Drive connection in Crates?
- How do I organize unsorted albums using a folder structure like "albumartist/release/artist-trackTitle" ?
- How to Create and Share a Public Playlist
- How to import a tune from Bandcamp
- How to import your Bandcamp collection
- How to import your iTunes Library
- How to install and use the Crates browser extension
- What are Gems?
- What are the default crates and what are they for?
- What are the minimum system requirements to run Crates?
- What is a crate and how is it different from a playlist?
-
FAQs
- Crates would like to access the microphone
- Does Crates need to copy my files to import them?
- How can I add some music on my Crates desktop and then sync it to the mobile app?
- How can I automatically retrieve the genres of a tune?
- How can I create a separate installation of Crates to experiment without losing my current setup?
- How can I use the Google Drive connection in Crates?
- How do I move part or all of my files library to a new drive or NAS?
- How does anonymous usage analytics work in Crates?
- How to Create and Share a Public Playlist
- How to import your Bandcamp collection
- How to Report Bugs & Issues 👉🏼👾
- How to troubleshoot Crates Server Discovery
- How to use Smart Crates & Advanced Search? Query Syntax Guide
- I like Crates! How can I help?
- I've connected my Spotify account, but it doesn't play. Why?
- Import from CSV – How does it work?
- Tell a Friend – How does the referral program work?
- Understanding Domain Connections and Data Privacy at Crates
- What are the default crates and what are they for?
- What are the minimum system requirements to run Crates?
- What are the placeholders supported by Crates?
- What does “insufficient funds” mean in Gems?
- What is a crate and how is it different from a playlist?
- What streaming quality can I expect in Crates?
- What's the deal with the "wallet" and the balance I see under my account?
- Why does music streamed from online sources stop while in lock screen?
- Show Remaining Articles (11) Collapse Articles
-
Troubleshoot
- Crates would like to access the microphone
- Does Crates modify or move my audio files?
- How can I create a separate installation of Crates to experiment without losing my current setup?
- How to Manually Restore a Backup
- How to Report Bugs & Issues 👉🏼👾
- How to reset your Crates installation
- I'm getting "Crates Server is not reachable" - what should I do?
- Keyboard Media Buttons (play/prev/next) are not working
- Update fails to download
- Updater failed with ERR_QUIC_PROTOCOL_ERROR, what should I do?
- Why can’t I search YouTube in Crates even though I have YouTube Premium?
- YouTube video not playing
-
Beta & Feedback
-
How To
-
Advanced
-
Crates Mobile
What’s the deal with the “wallet” and the balance I see under my account?
PostedSeptember 1, 2024
UpdatedSeptember 2, 2025
The wallet and balance shown in your Crates account represent Crates Tokens. These are experimental utility tokens (or credits) that can be used to unlock features such as Gems, our community-driven music discovery feature.
Within Gems, tokens are required to reveal or downvote music recommended by other users. At the same time, you can earn tokens when other community members upvote or reveal the Gems you recommend.
Although this feature is experimental, Crates leverages blockchain and smart contracts to ensure transparency and interoperability, giving the community open-source access to its rules and data. All data and balances will be preserved when we migrate to a production-grade version of the feature.