FAQs

The first time Crates plays audio on macOS, you may see a system dialog asking for permission to access your microphone. This does not mean that Crates is attempting to record audio. On macOS, many applications that initialize the system audio stack can trigger this permission prompt, even if they only intend to play audio. …

Some online sources in Crates mobile are played through the source’s own web player inside the app. When Crates mobile app stays open in the foreground, these web players should normally continue to the next track. However, when your phone is locked or Crates is running in the background, iOS and Android restrict what embedded …

Anonymous Usage Analytics in Crates When you enable anonymous usage analytics, Crates sends a small set of product usage events that help us understand what people use, where onboarding works, and which areas need improvement. This data is used for product decisions and does not include your music library contents, file paths, account credentials, or …

To run Crates smoothly, your system should meet the following minimum requirements: Operating System: macOS Monterey (12.0) or later, or Windows 10 or later Memory (RAM): 4 GB or more Storage: At least 1 GB of available disk space These are the minimum requirements. For larger music libraries or more demanding workflows, higher specs are …

This guide walks you through creating a playlist in Crates Desktop app (MacOS and Windows) and publishing it so others can discover and listen to it. (Creating a playlist through mobile apps is not supported yet:/) 1. Create a Playlist You can create a playlist anywhere in your library, but a Playlists crate is a …

No. Crates does not need to copy or move your files to import them. You can simply import your existing music folders, and Crates will index them in place, preserving your current folder structure exactly as it is. Right-click on Collection Select Import files or folders Choose folders to import  Note: If you use Actions …

First of all: Thank you! Crates is a community-driven project, and the best growth comes from people who genuinely use it and care about it. 1. Spread the word Word of mouth is still the most powerful way people discover Crates. Tell the music people in your life: DJs, collectors, curators, radio hosts, music nerds, …

Like Crates? You can help Crates grow and invite your friends, through our Tell a Friend referral program. How it works Your friend gets 5€ off when they become a Supporter through your referral link. You receive a special thank-you gift once they upgrade. You’ll be notified when someone signs up through your link. It’s …

This is one of the most common questions in Crates — and understanding the difference helps you structure your music intentionally. TL;DR A Playlist is a list of tunes meant for playback in that specific order. A Crate is an organizational unit that helps you structure your music. Playlists are about sequence and interoperability. Crates …

How do I move part or all of my library to a new drive or NAS? This guide describes the safest way to move any folder with audio files, that has already been imported into Crates  to a new location. For example a user asked: “I want to move an entire folder with subfolders from …