FAQs

TL;DR: Install the Crates browser extension, pair it with Crates, open your Bandcamp Collection page, click the extension, and start the import. Your purchases will appear under Online Libraries > Bandcamp. Steps Install the extension for your browser: Chrome, Edge, Brave or other Chromium browsers Firefox add-on Safari: activate the extension in Safari preferences. Click …

TL;DR: Crates lets you stream for discovery – but for the highest quality and real artist support, we recommend purchasing the music you love and want to keep for the long run. Crates connects with several online services to help you explore music, but most limit high-quality playback outside their own apps: Spotify — Limits …

When you first install Crates, you’ll see a set of “default crates” on the left side panel under “crates” tab. Each one has a specific role to help you organize your music. Inbox That’s your holding area for all new, unsorted music in your installation. This could be freshly downloaded files or folders with music …

If you’d like to try a new build of Crates or just experiment without affecting your main installation, you can create a fresh data set while keeping your existing one safe. Where Crates stores your data: macOS: ~/Library/Application Support/Crates Windows: %APPDATA%\Crates Steps Quit Crates completely. From the File menu, choose Quit App and Server. Make …

Import from CSV – How does it work? What is CSV Import? Crates allows you to import your tunes and playlists from many different music services using a CSV file. This is the easiest way to bring your music collection into Crates, especially if you use platforms that are not directly integrated. How do I …

This guide is primarily for Crates Beta Testers with elevated access (TestFlight, Play Store builds). But even if you’re not part of the beta program, feel free to use the instructions below to report any issues you encounter. Here’s how you can submit an effective bug report, depending on your device:   💻 Desktop (macOS …

  Crates uses CRT tokens to enable access to special social features like posting or revealing a “Gem”. When you see a message like: “Insufficient Funds: 4.5 CRT, required 10 CRT” …it means your wallet doesn’t currently hold enough CRT tokens to complete the action. But do not worry — this is part of our …

At Crates, we value transparency and prioritize user privacy. We understand concerns about data usage and external requests made by applications. This article provides detailed explanations about the domains that Crates connects to, the specific purposes for these connections, the data involved, and how you can disable these integrations if you wish. Additionally, if you …

Here’s a step-by-step guide on how to do that: Add tunes or releases: On your desktop app, add the albums or songs wherever you prefer. We recommend using the Collection -> Releases and Collection -> Tunes folders for better organization. You can either right-click on those crates to Import the music (folders, files) or simply …

Crates cannot stream music directly from Spotify due to Spotify’s restrictions. However, you can import your playlists, saved tunes, and albums, and Crates can search for an alternative source to stream from, depending on the services you have connected. To Find an Alternative Audio Source: Right-click on the tune. Go to Actions > Find Audio …