How Can We Help?
-
Getting Started
- How can I add some music on my Crates desktop and then sync it to the mobile app?
- How can I automatically retrieve the genres of a tune?
- How can I import my Spotify collection?
- How can I use the Google Drive connection in Crates?
- How do I organize unsorted albums using a folder structure like "albumartist/release/artist-trackTitle" ?
- How to import a tune from Bandcamp
- How to import your Bandcamp collection
- How to import your iTunes Library
- How to install and use the Crates browser extension
- What are Smart Crates, and how to use them?
- What are the default crates and what are they for?
- What is a crate and how is it different from a playlist?
-
FAQs
- How can I add some music on my Crates desktop and then sync it to the mobile app?
- How can I automatically retrieve the genres of a tune?
- How can I create a separate installation of Crates to experiment without losing my current setup?
- How can I import my Spotify collection?
- How can I use the Google Drive connection in Crates?
- How do I move part or all of my files library to a new drive or NAS?
- How to import your Bandcamp collection
- How to troubleshoot Crates Server Discovery
- I've connected my Spotify account, but it doesn't play. Why?
- Import from CSV – How does it work?
- Understanding Domain Connections and Data Privacy at Crates
- What are Smart Crates, and how to use them?
- What are the default crates and what are they for?
- What are the placeholders supported by Crates?
- What does “Insufficient Funds” mean?
- What is a crate and how is it different from a playlist?
- What streaming quality can I expect in Crates?
- What's the deal with the "wallet" and the balance I see under my account?
- Show Remaining Articles (3) Collapse Articles
-
Troubleshoot
- Does Crates modify or move my audio files?
- How can I create a separate installation of Crates to experiment without losing my current setup?
- How to Manually Restore a Backup
- How to Report Bugs & Issues 👉🏼👾
- How to reset your Crates installation
- I'm getting "Crates Server not available" - what should I do?
- Keyboard Media Buttons (play/prev/next) are not working
- Update fails to download
- Updater failed with ERR_QUIC_PROTOCOL_ERROR, what should I do?
- Why can’t I search YouTube in Crates even though I have YouTube Premium?
- YouTube video not playing
-
Beta & Feedback
YouTube video not playing
PostedJanuary 19, 2024
UpdatedJanuary 19, 2024
We have had a user that experienced this issue in MacOS.
It was resolved by updating to the latest version (it was Big Sur 11.4 and upgraded to 11.7.10).
Generally, it’s highly recommended -and safe!- to update to the latest version of your OS.
You don’t necessarily need to jump immediately to the latest major version (e.g., Mac OS Sonoma or Windows 11).
But please try first to update to the latest release within your major version.
For more on how to do that in Mac, check here.