How Can We Help?
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Getting Started
- How can I add some music on my Crates desktop and then sync it to the mobile app?
- How can I automatically retrieve the genres of a tune?
- How can I use the Google Drive connection in Crates?
- How do I organize unsorted albums using a folder structure like "albumartist/release/artist-trackTitle" ?
- How to import a tune from Bandcamp
- How to import your Bandcamp collection
- How to import your iTunes Library
- How to install and use the Crates browser extension
- What are Gems?
- What are Smart Crates, and how to use them?
- What are the default crates and what are they for?
- What is a crate and how is it different from a playlist?
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FAQs
- Does Crates need to copy my files to import them?
- How can I add some music on my Crates desktop and then sync it to the mobile app?
- How can I automatically retrieve the genres of a tune?
- How can I create a separate installation of Crates to experiment without losing my current setup?
- How can I use the Google Drive connection in Crates?
- How do I move part or all of my files library to a new drive or NAS?
- How to import your Bandcamp collection
- How to troubleshoot Crates Server Discovery
- I like Crates! How can I help?
- I've connected my Spotify account, but it doesn't play. Why?
- Import from CSV – How does it work?
- Tell a Friend – How does the referral program work?
- Understanding Domain Connections and Data Privacy at Crates
- What are Smart Crates, and how to use them?
- What are the default crates and what are they for?
- What are the placeholders supported by Crates?
- What does “insufficient funds” mean in Gems?
- What is a crate and how is it different from a playlist?
- What streaming quality can I expect in Crates?
- What's the deal with the "wallet" and the balance I see under my account?
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Troubleshoot
- Does Crates modify or move my audio files?
- How can I create a separate installation of Crates to experiment without losing my current setup?
- How to Manually Restore a Backup
- How to Report Bugs & Issues 👉🏼👾
- How to reset your Crates installation
- I'm getting "Crates Server is not reachable" - what should I do?
- Keyboard Media Buttons (play/prev/next) are not working
- Update fails to download
- Updater failed with ERR_QUIC_PROTOCOL_ERROR, what should I do?
- Why can’t I search YouTube in Crates even though I have YouTube Premium?
- YouTube video not playing
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Beta & Feedback
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How To
How to organize your music library with ‘actions’
PostedFebruary 26, 2026
UpdatedFebruary 26, 2026
Here’s a how to video: