Troubleshoot

We have had a user that experienced this issue in MacOS. It was resolved by updating to the latest version (it was Big Sur 11.4 and upgraded to 11.7.10). Generally, it’s highly recommended -and safe!- to update to the latest version of your OS. You don’t necessarily need to jump immediately to the latest major …

If you have been playing around with Crates and you want to start over, you can reset all your database and data. Of course, no audio files or online collections will be affected. So to do that go to Settings → Advanced tab It’s the red button “Reset Crates”. App will restart and appear as installed …