This guide is primarily for Crates Beta Testers with elevated access (TestFlight, Play Store builds). But even if you’re not part of the beta program, feel free to use the instructions below to report any issues you encounter. Here’s how you can submit an effective bug report, depending on your device: 💻 Desktop (macOS / … Read More
If something went wrong and you’d like to roll back your Crates library and settings to a previous state, you can manually restore a backup. Crates automatically creates backups of your database and user preferences at multiple intervals: Hot backups (frequent recent saves) Hourly Daily Weekly These are stored in timestamped ZIP files so you … Read More
On macOS, media buttons are supposed to work out of the box. If this is not the case, go to macOS Settings > Privacy & Security > Accessibility and you will find Crates there. Turn on the toggle and restart Crates (Quit via menu or CMD+Q & launch again). If it’s not working again, … Read More
If you encounter the error message above in the status bar, during the in-app update process, please follow these steps: 1. Delete Updater Cache Files: Navigate to ~/Library/Caches/ and delete the crates-updater folder. Restart Crates and try the update again. 2. Manual Update: If the error persists, you can manually download the latest version from … Read More
Crates consists of two main processes: the Crates App and the Crates Server. This message is displayed when the Crates App UI cannot find the Crates Server running. Please try these steps to resolve the issue: If you haven’t tried already, press the “Reload” button once, and wait. This will attempt to restart the Crates … Read More
We have had a user that experienced this issue in MacOS. It was resolved by updating to the latest version (it was Big Sur 11.4 and upgraded to 11.7.10). Generally, it’s highly recommended -and safe!- to update to the latest version of your OS. You don’t necessarily need to jump immediately to the latest major … Read More