Troubleshoot

There are certain cases where a new update fails to download using the built-in updater and a user may have to download the latest version and install it manually. In case this happens more than once, there may be an issue with a previously failed update download due to network or other issues. To resolve …

Short answer: No — Crates will not touch your files – unless you ask it to.  Crates will not take initiative to alter, rename, or move your music files without your permission. If something seems to have changed, here are the most common explanations and fixes: Crates, by default, does not write to your audio …

If you’d like to try a new build of Crates or just experiment without affecting your main installation, you can create a fresh data set while keeping your existing one safe. Where Crates stores your data: macOS: ~/Library/Application Support/Crates Windows: %APPDATA%\Crates Steps Quit Crates completely. From the File menu, choose Quit App and Server. Make …

Or: I’m trying to use FindAudioSource to find a track on YouTube but I get: “Cannot Search YouTube – you need to have a Supporter Plan!” Answer In short: YouTube’s search API costs quota units, so it’s limited to Crates Supporters and also has a daily limit. In detail: Premium vs API quota: YouTube Premium …

This guide is primarily for Crates Beta Testers with elevated access (TestFlight, Play Store builds). But even if you’re not part of the beta program, feel free to use the instructions below to report any issues you encounter. Here’s how you can submit an effective bug report, depending on your device: 💻 Desktop (macOS / …

If something went wrong and you’d like to roll back your Crates library and settings to a previous state, you can manually restore a backup. Crates automatically creates backups of your database and user preferences at multiple intervals: Hot backups (frequent recent saves) Hourly Daily Weekly These are stored in timestamped ZIP files so you …

  On macOS, media buttons are supposed to work out of the box. If this is not the case, go to macOS Settings > Privacy & Security > Accessibility and you will find Crates there. Turn on the toggle and restart Crates (Quit via menu or CMD+Q & launch again). If it’s not working again, …

If you encounter the error message above in the  status bar, during the in-app update process, please follow these steps: 1. Delete Updater Cache Files: Navigate to ~/Library/Caches/ and delete the crates-updater folder. Restart Crates and try the update again. 2. Manual Update: If the error persists, you can manually download the latest version from …

Crates consists of two main processes: the Crates App and the Crates Server. This message is displayed when the Crates App UI cannot find the Crates Server running. Please try these steps to resolve the issue: If you haven’t tried already, press the “Reload” button once, and wait. This will attempt to restart the Crates …

We have had a user that experienced this issue in MacOS. It was resolved by updating to the latest version (it was Big Sur 11.4 and upgraded to 11.7.10). Generally, it’s highly recommended -and safe!- to update to the latest version of your OS. You don’t necessarily need to jump immediately to the latest major …