FAQs

Import from CSV – How does it work? What is CSV Import? Crates allows you to import your tunes and playlists from many different music services using a CSV file. This is the easiest way to bring your music collection into Crates, especially if you use platforms that are not directly integrated. How do I …

  Crates uses CRT tokens to enable access to special social features like posting or revealing a “Gem”. When you see a message like: “Insufficient Funds: 4.5 CRT, required 10 CRT” …it means your wallet doesn’t currently hold enough CRT tokens to complete the action. But do not worry — this is part of our …

At Crates, we value transparency and prioritize user privacy. We understand concerns about data usage and external requests made by applications. This article provides detailed explanations about the domains that Crates connects to, the specific purposes for these connections, the data involved, and how you can disable these integrations if you wish. Additionally, if you …

Here’s a step-by-step guide on how to do that: Add tunes or releases: On your desktop app, add the albums or songs wherever you prefer. We recommend using the Collection -> Releases and Collection -> Tunes folders for better organization. You can either right-click on those crates to Import the music (folders, files) or simply …

Crates cannot stream music directly from Spotify due to Spotify’s restrictions. However, you can import your playlists, saved tunes, and albums, and Crates can search for an alternative source to stream from, depending on the services you have connected. To Find an Alternative Audio Source: Right-click on the tune. Go to Actions > Find Audio …

Crates includes a powerful query syntax that lets you filter and organize your music library using flexible, rule-based filters. The same syntax works in both: Search – for temporarily filtering your library Smart Crates – for creating saved, auto-updating collections A Smart Crate is simply a saved search that updates automatically as your library grows. …

There are two ways to automatically retrieve genre information for a tune: 1. Using the “Get Info” Action This action fetches metadata for tunes or releases from available online sources. Currently, these sources are Bandcamp and Discogs. To use this feature, select the tune or release and either: Right-click → Actions → Get Info, or …

Supported Placeholders in Crates Crates supports a range of placeholders that can be used to dynamically insert values from tunes or releases into a string. These placeholders allow you to customize display information in a consistent and automated manner. Placeholders for Tunes and Releases The following placeholders can be used to represent specific metadata fields: …

The wallet and balance shown in your Crates account represent Crates Tokens. These are experimental utility tokens (or credits) that can be used to unlock features such as Gems, our community-driven music discovery feature. Within Gems, tokens are required to reveal or downvote music recommended by other users. At the same time, you can earn …

Intro Crates Server can broadcast its connection details in the local network, making it discoverable for other devices such as the iOS app, Crates Desktop UI running on another computer etc  By default, Crates comes with Server Discoverability enabled. To make sure, please check it under     Preferences → Mobile tab If the setting was …