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FAQs

Understanding Domain Connections and Data Privacy at Crates

At Crates, we value transparency and prioritize user privacy. We understand concerns about data usage and external requests made by applications. This article provides detailed explanations about the domains that Crates connects to, the specific purposes for these connections, the data involved, and how you can disable these integrations if you wish. Additionally, if you … Read More

I’ve connected my Spotify account, but it doesn’t play. Why?

Crates cannot stream music directly from Spotify due to Spotify’s restrictions. However, you can import your playlists, saved tunes, and albums, and Crates can search for an alternative source to stream from, depending on the services you have connected. To Find an Alternative Audio Source: Right-click on the tune. Go to Actions > Find Audio … Read More

How can I automatically retrieve the genres of a tune?

There are two ways to automatically retrieve genre information for a tune: 1. Using the “Get Info” Action This action fetches metadata for tunes or releases from available online sources. Currently, these sources are Bandcamp and Discogs. To use this feature, select the tune or release and either: Right-click → Actions → Get Info, or … Read More

What are the placeholders supported by Crates?

Supported Placeholders in Crates Crates supports a range of placeholders that can be used to dynamically insert values from tunes or releases into a string. These placeholders allow you to customize display information in a consistent and automated manner. Placeholders for Tunes and Releases The following placeholders can be used to represent specific metadata fields: … Read More

What’s the deal with the “wallet” and the balance I see under my account?

The wallet and balance you see in your Crates account represents Crates Tokens—reputation points earned through the Gems feature, which is currently available as a Beta for Supporters. With this feature, you can earn Crates Tokens by recommending Gems to other community members. These tokens reflect your reputation within the community. For transparency and interoperability, … Read More

How to troubleshoot Crates Server Discovery

Intro Crates Server can broadcast its connection details in the local network, making it discoverable for other devices such as the iOS app, Crates Desktop UI running on another computer etc  By default, Crates comes with Server Discoverability enabled. To make sure, please check it under     Preferences → Mobile tab If the setting was … Read More

How can I import my Spotify collection?

You can import all your Liked Songs playlists and albums, from your Spotify account into Crates, following these steps: 1. Go to Crates Navigation Tree on the left panel. Under “Online Libraries” right click “Spotify” and click “Connect to Spotify” 2. On the “Connect to Spotify” popup , make sure you check the box, if … Read More