Skip to content

FAQs

What streaming quality can I expect in Crates?

TL;DR: Crates lets you stream for discovery – but for the highest quality and real artist support, we recommend purchasing the music you love and want to keep for the long run. Crates connects with several online services to help you explore music, but most limit high-quality playback outside their own apps: Spotify — Limits … Read More

What are the default crates and what are they for?

When you first install Crates, you’ll see a set of “default crates” on the left side panel under “crates” tab. Each one has a specific role to help you organize your music. Inbox That’s your holding area for all new, unsorted music in your installation. This could be freshly downloaded files or folders with music … Read More

Import from CSV – How does it work?

Import from CSV – How does it work? What is CSV Import? Crates allows you to import your tunes and playlists from many different music services using a CSV file. This is the easiest way to bring your music collection into Crates, especially if you use platforms that are not directly integrated. How do I … Read More

What does “Insufficient Funds” mean?

What does “Insufficient Funds” mean in Crates? Crates uses CRT tokens to enable access to special social features like posting or revealing a “Gem”. When you see a message like: “Insufficient Funds: 4.5 CRT, required 10 CRT” …it means your wallet doesn’t currently hold enough CRT tokens to complete the action. But do not worry … Read More

Understanding Domain Connections and Data Privacy at Crates

At Crates, we value transparency and prioritize user privacy. We understand concerns about data usage and external requests made by applications. This article provides detailed explanations about the domains that Crates connects to, the specific purposes for these connections, the data involved, and how you can disable these integrations if you wish. Additionally, if you … Read More

I’ve connected my Spotify account, but it doesn’t play. Why?

Crates cannot stream music directly from Spotify due to Spotify’s restrictions. However, you can import your playlists, saved tunes, and albums, and Crates can search for an alternative source to stream from, depending on the services you have connected. To Find an Alternative Audio Source: Right-click on the tune. Go to Actions > Find Audio … Read More

How can I automatically retrieve the genres of a tune?

There are two ways to automatically retrieve genre information for a tune: 1. Using the “Get Info” Action This action fetches metadata for tunes or releases from available online sources. Currently, these sources are Bandcamp and Discogs. To use this feature, select the tune or release and either: Right-click → Actions → Get Info, or … Read More

What are the placeholders supported by Crates?

Supported Placeholders in Crates Crates supports a range of placeholders that can be used to dynamically insert values from tunes or releases into a string. These placeholders allow you to customize display information in a consistent and automated manner. Placeholders for Tunes and Releases The following placeholders can be used to represent specific metadata fields: … Read More