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FAQs

How can I use the Google Drive connection in Crates?

The Google Drive connection lets you store your music files in your own Google Drive and stream them directly in Crates. It is also an important first step toward full cloud sync between your devices using your own storage. What you can do with it Connect your Google Drive account Either right-click the Online Libraries … Read More

How to import your Bandcamp collection

TL;DR: Install the Crates browser extension, pair it with Crates, open your Bandcamp Collection page, click the extension, and start the import. Your purchases will appear under Online Libraries > Bandcamp. Steps Install the extension for your browser: Chrome, Edge, Brave or other Chromium browsers Firefox add-on Safari: activate the extension in Safari preferences. Click … Read More

What streaming quality can I expect in Crates?

TL;DR: Crates lets you stream for discovery – but for the highest quality and real artist support, we recommend purchasing the music you love and want to keep for the long run. Crates connects with several online services to help you explore music, but most limit high-quality playback outside their own apps: Spotify — Limits … Read More

What are the default crates and what are they for?

When you first install Crates, you’ll see a set of “default crates” on the left side panel under “crates” tab. Each one has a specific role to help you organize your music. Inbox That’s your holding area for all new, unsorted music in your installation. This could be freshly downloaded files or folders with music … Read More

Import from CSV – How does it work?

Import from CSV – How does it work? What is CSV Import? Crates allows you to import your tunes and playlists from many different music services using a CSV file. This is the easiest way to bring your music collection into Crates, especially if you use platforms that are not directly integrated. How do I … Read More

What does “Insufficient Funds” mean?

What does “Insufficient Funds” mean in Crates? Crates uses CRT tokens to enable access to special social features like posting or revealing a “Gem”. When you see a message like: “Insufficient Funds: 4.5 CRT, required 10 CRT” …it means your wallet doesn’t currently hold enough CRT tokens to complete the action. But do not worry … Read More

Understanding Domain Connections and Data Privacy at Crates

At Crates, we value transparency and prioritize user privacy. We understand concerns about data usage and external requests made by applications. This article provides detailed explanations about the domains that Crates connects to, the specific purposes for these connections, the data involved, and how you can disable these integrations if you wish. Additionally, if you … Read More

I’ve connected my Spotify account, but it doesn’t play. Why?

Crates cannot stream music directly from Spotify due to Spotify’s restrictions. However, you can import your playlists, saved tunes, and albums, and Crates can search for an alternative source to stream from, depending on the services you have connected. To Find an Alternative Audio Source: Right-click on the tune. Go to Actions > Find Audio … Read More